Privacy Policy

1. Information we collect

We may collect the following categories of personal information:

• Identity data: name, business or institution name.
• Contact data: billing and delivery address, email address, telephone number.
• Transaction data: details of products you have purchased and payments to and from you.
• Technical data: IP address, browser type and version, time-zone setting, operating system and platform.
• Usage data: information about how you use our website and services.
• Marketing data: your preferences in receiving marketing from us.

2. How information is collected

We collect personal data when you:

• Place an order or create an account on our website.
• Contact us by email, telephone or via our contact form.
• Subscribe to our marketing communications.
• Interact with our website (via cookies and similar technologies).

3. How customer information is used

We use your personal data for the following purposes:

• To process and fulfil your orders, including shipping and customer support.
• To manage our relationship with you, including notifying you of changes to our terms or policies.
• To administer and protect our business and website.
• To comply with legal and regulatory obligations.
• To send marketing communications, where you have consented to receive them.

4. Cookies

Our website uses cookies and similar technologies to distinguish you from other users, to provide essential functionality and to help us improve our website. For full information please see our Cookie Policy.

5. Marketing communications

We will only send you marketing communications where you have explicitly opted in. You can withdraw consent at any time by using the unsubscribe link in any marketing email or by contacting us directly.

6. Payment information

Payment transactions are processed by third-party payment providers operating under their own privacy policies. We do not store full payment card details on our servers.

7. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

8. Third-party service providers

We share personal data with carefully selected third parties who perform services on our behalf, such as payment processors, couriers, hosting providers and analytics providers. All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

9. Your rights under UK GDPR

You have the following rights in relation to your personal data:

• The right to be informed about how your data is processed.
• The right of access to a copy of your personal data.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure (the "right to be forgotten").
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.
• Rights relating to automated decision making and profiling.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

10. Security of personal information

We have implemented appropriate technical and organisational measures to safeguard your personal data, including secure servers, encryption in transit (HTTPS) and access controls limiting who can view your information.

11. Contact information for privacy enquiries

For any privacy-related enquiries, or to exercise any of your rights, please contact:

Oxford Research Syndicate Ltd
131a Movers Lane, Barking, Essex, IG11 7UQ, United Kingdom
Email: ukretatrutideltd@gmail.com

12. Policy updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.