Returns & Refunds
Last updated: 24 June 2026
Can I return an unwanted product?
Because these are research-grade compounds, returns aren't something we can accept once a parcel leaves us. That said, if anything is wrong with your order we want to hear about it — we will work with you to put it right.
How do refunds work?
Each refund request is reviewed individually by our team. To keep things moving, include your order number, a clear description of what went wrong, and any supporting photos when you contact us.